Payment Policy: All buyers are required to make immediate payment or contact us within 24 hours to arrange payment, with payment received within 3 days. Offers submitted under the Best Offer feature are considered binding agreements and require immediate payment upon acceptance. Failure to adhere to these terms may result in substitution or cancellation of the transaction. Payments must be accompanied by a valid shipping address listed as Confirmed. Payments with invalid shipping addresses will be refunded and may incur a processing fee deducted from the refund amount.

Shipping Policy: This is for local pickup or we will ship it very carefully so that it arrives in good shape like it is now.

We provide shipping to the contiguous 48 United States, on most items. Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices. HQaudios is also not responsible for any taxes, local duties, or fees outside of the USA and those are not included in the sale price or ship charge. In the event that the customer refuses a shipment, all shipping costs to and from the country or State in which the item was shipped to are not refunded. Please note, in some cases return shipping can cost as much as double the original ship cost.

All shipments are processed within 03 business days of payment, whenever possible. In the event of stock issues causing a delay, customers will be promptly notified, and alternative shipment arrangements will be made. Customers are responsible for any charges incurred due to failed delivery attempts or re-delivery.

Our customers’ satisfaction means everything to us. Once you get this item, feel free to contact us if it has any problems! I will try to answer any questions that you may have in a timely fashion.

Return Policy: FREE SUPPORT SERVICE MUST BE UTILIZED BEFORE REQUESTING ANY RETURN, FOR ANY REASON. Items may be exchanged within 30 days if defective or not as described, with a full refund of the purchase price if an exchange is unavailable. If due to seller error, we will issue a prepaid return label or arrange for reimbursement of return shipping expenses as per this policy, not exceeding the original shipping cost. The address for returning shipment: 10851 Capital Ave, Garden Grove CA 92843 Returned items may require inspection before determining fault. The item must be received in its original, unaltered condition with all original packaging. Electronic items cannot be opened or tampered with; sealed items must remain sealed, and “Excellent” items must remain in “Excellent” condition. No returns will be accepted without first contacting us for Free Support, troubleshooting, or evaluation.

Warranty Policy: The warranty covers technical parts for up to 12 months from the date of receipt, provided there is valid evidence and the item remains sealed, unaltered, and has not been disassembled or internally inspected/repaired. Please note that shipping costs for warranty service will be the seller’s responsibility if the item is found to be defective.

⚠ Important Notice: To ensure a smooth warranty process, we kindly request that you record a video while unboxing your package upon delivery. Any claims related to product damage or warranty service must be supported by clear video and photographic evidence. Please submit all required documentation to the official HQaudios email for prompt assistance.
***Failure to provide sufficient information as per our guidelines may result in the rejection of your request

⚠ For high-value products: Due to the nature of these products, we prioritize fast processing for orders from eBay account holders who have been established for at least 3 years, with a successful transaction rate and feedback score of 99% or higher. For other cases, we will carefully consider the order and proactively contact the buyer to provide prompt support.